Job Description

• To interact with patients to provide and process information in response to enquiries, concerns and requests about practice and appropriate external services
• To ensure that all patients have a positive experience
• To work as part of the Patient Services team in a professional manner providing high quality reception, administration and support services to all clients, visitors, clinicians and allied health professionals
• To follow all relevant standard operating policies, procedures and protocols to ensure working in an efficient and courteous manner at all times
• To provide a professional call-handling service and associated administration duties
• To embed and sustain an ethos of care navigation throughout the team, providing advice and guidance and signposting patients to the most appropriate clinician/service
• To record all essential information accurately and efficiently

Duties and Responsibilities also include:

• Maintaining effective communication with all stakeholders
• Taking responsibility of mandatory training completion and to help with training/inducting new staff members
• Adhering to organizational policies and procedures including Health and Safety, Confidentiality and Data Protection, Equality and Diversity etc.

What we offer?

Support

• Team cover during absences, reducing backlog on your return
• A caring and supporting working environment for all our staff
• Mentorship
• Team meetings

Training and Development

• Full induction programme
• Protected learning time
• Opportunities to follow a career escalator
• Internal development appraisals

In addition

• Fairness, equality and honesty
• Practice social events

Required Knowledge, Skills, and Abilities

Experience from within NHS/General Practice/Pharmacy/Customer Service is desirable. Relevant qualifications/training. Knowledge of EMIS would be an advantage. Effective communication. Understanding of medical terminology. Good IT skills and knowledge of clinical systems. Excellent organization skills. Team player. Administration skills. Ability to work well under pressure and to tight timescales. Self-motivated and proactive. Excellent customer service skills. Professional telephone manner. Analytical and Problem solving skills. Confident with Data Entry. Ability to work under pressure. Presentable and Flexible with regards to shifts. Right to work in the UK. Standard DBS. Satisfactory references.