Job Description

· Oversee communications with creditors on behalf of our customers

· To resolve and process customer enquiries using your excellent customer service skills

· Monitor reduced payment arrangements and negotiate interest/charges concessions to ensure that the expectations set out in the customers draft programme are met.

· Negotiate and monitor reduced payment arrangements

· Negotiate refunds of interest and charges

· Respond promptly and resolve any creditor or customer queries

· Ensure accurate data is captured as to the status of each creditor account

· Ensure that creditor account details are accurate and updated as and when required

· Investigate and resolve balance discrepancies

· Reviewing and completing full assessments of customers’ circumstances and financial situation

What we have to offer

By expanding our departments and overall business positions, this has opened doors to allow the team to rapidly progress in their career. For this position, you have a brilliant opportunity for your salary to progress dependent on experience and performance. We also offer excellent benefits.

Benefits:

• Subsidized gym membership
• Discounted/free food

Work remotely:

• Temporarily due to COVID-19

Required Knowledge, Skills, and Abilities

Demonstrate you have a sound understanding of business goals and objectives. Evidence you have excellent oral and written communication skills. Demonstrate excellent levels of customer service and interpersonal skills, with the ability to manage customers in difficult situations. Proven analytical, problem solving and cost-effective decision-making skills. Evidence you are self-motivated with an aptitude to learn. Demonstrate you have a ‘customer first’ attitude and are willing to take ownership. Demonstrate you have a positive and enthusiastic approach to work and the challenges this job entails. Adaptable to change in a flexible, fast paced working environment. Desirable: An understanding of the FCA and previous experience of working within financial services. Experience: finance: 1 year (Required)