Job Description

We are looking to recruit a Sales Administration Supervisor for a client based in B35. Paying up to £25k.

• With experience working in a busy office overseeing a small team, who deal with customer queries via telephone and email. Communicate with outside entities, advising of potential out of stocks, expected new receipt dates, uploading stock availability and advising of when orders have been dispatched.
• Ability to record and understand the customer's needs and queries, to communicate these to other team members and departments to obtain information to accurately assist with satisfying the query.
• To be able to use Commercial customers online portals. To update systems and manage the order processing area's which will include printing and matching delivery and dispatch labels. Preparing paperwork for the warehouse.

Expected to learn new customer delivery portals, training and guiding the team to ensure that agreed SLA's are met.
Accurately entering orders onto the company in-house computer system and provide support for the business by way of the operational link between the office and warehouse.

• Maintaining and distributing reports to senior managers.
• Other duties required by the business
• Produce weekly reports for senior management
• Strong Team Player
• Embrace our 'Why' culture - People don't buy what we do, they buy why we do it
• Driven to make it succeed
• Quick to take action
• The Sales Admin Supervisor needs to be organized.

Salary, Benefits and Hours

• Salary - £Competitive
• Pension - Auto enrolment
• Working hours - 8.00am till 4:30pm, Monday to Friday
• Holidays- 25 day's plus Bank Holidays

Required Knowledge, Skills, and Abilities

Minimum 3 yrs supervisory experience. Excellent people management and relationship building skills. Experience within Ecommerce distance selling. Knowledge of WASP, EDGE, Blujay portals. Forward thinker, able to problem solve. High levels of accuracy and attention to detail. Be flexible in your approach with an ability to identify and manage priorities. Confident, Courteous & professional. Good communication skills essential. Minimum Intermediate level excel with previous exposure to in house OMS/WMS.