Job Description

We offer plenty of benefits to our staff including:

• Onsite parking
• Employee Assistance Programme
• Eye care scheme
• Access to BCA Rewards which provides online and store discounts with a range of retailers
• Cycle to work scheme
• Training/apprenticeship offering
• Deals on new cars
• Company pension scheme

Purpose of the role:

You will report to the Administration Manager and provide a comprehensive and reliable administration service to the auction Centre. This role has a high level of customer contact and it is key that all stakeholder relationships are smooth running and efficient.

• Undertake all aspects of administration, filing and answering phones
• Prepare all vehicle paperwork required to meet auction deadlines
• Prepare vehicle document packs for customers
• Arrange and book collections for vehicles
• Process sales sheets
• Perform all administration duties related to customer service level agreements to ensure that agreed standards are met
• Action any issues, queries or complaints arising so that any problems are resolved, in a timely fashion and to all parties’ satisfaction as far as is reasonably practicable
• Escalate any complex issues to the relevant manager
• Undertake ad-hoc tasks as necessary to meet the business needs and for your own personal development
• Take on other responsibilities outside of normal role as required

Working Hours

Monday to Friday 8.30am - 5.30pm some Saturdays may be required

Bank Holidays are a normal working day so will need to either be booked as leave, paid or taken as TOIL.

Work remotely:

• No

COVID-19 precaution(s):

• Remote interview process
• Social distancing guidelines in place
• Sanitization, disinfection or cleaning procedures in place

Required Knowledge, Skills, and Abilities

Action & customer focused. Quality of work / attention to detail. Effective team player. Multi-skilled. Technical / IT Skills. Excellent attention to detail. Experience in a fast paced office environment. Good communication skills. Essential: Previous Administrative experience. Preferable: Competent Microsoft Office knowledge. Experience: Administrative: 1 year (Preferred). Customer Service: 1 year (Preferred). General queries and issues: 1 year (Preferred).