Job Description

You will be an enthusiastic team player with a keen eye for detail, able to deliver a first-class customer service to our parents and nurseries. Ensuring that all nurseries’ payments are accurately applied to parents’ accounts and administering all financial processes on behalf of the nurseries including invoicing, administering refunds and correcting payment errors.
What you’ll be doing:

• Apply all payments on the nurseries’ bank statements to the nursery management system accurately, using the appropriate referencing and in a timely manner working to agreed SLAs.
• Apply all nursery payments that are not on the bank statement to the nursery management system accurately, using appropriate referencing and in a timely manner working to agreed SLAs. These include, but are not limited to, salary sacrifice payments, Co-op Childcare Vouchers, internal transfers and refunds.
• Use remittances or portals to identify correct accounts for aggregate payments, including childcare vouchers, and split and apply the aggregate payments accurately within agreed SLAs.
• Facilitate the refunds process, checking all submitted refund requests for accuracy, recording the refund on the nursery management system and submitting the refund paperwork to the Bacs team.
• Run invoices accurately and on time and send to parents each month 10 days prior to the Direct debit run being taken.
• Work alongside the Childcare Administrator to resolve parent and nursery invoice queries.
• Liaise with the Finance Banking Assistant to identify and correct any payment errors within the nursery management system within agreed SLAs.
• Escalate banking discrepancies to the Nursery Manager as appropriate.
• Liaise with relevant nurseries to ensure all required information is completed to timeframes.
• Resolve all banking and refund issues raised by nurseries and customers, ensuring a high standard of customer service at all times.
• Work in conjunction with Manager to identify any risks and flag any breaches in control.
• Work alongside Finance Banking Assistants to resolve all historic queries on the bank reconciliation as a priority task.
• Ensure all required reporting is completed within agreed timeframes and to a high level.

Required Knowledge, Skills, and Abilities