Job Description

You will report to the Inventory Team Leader and provide a comprehensive and reliable administration service to the auction Centre. This role may have a high level of customer contact and it is key that all stakeholder relationships are smooth running and efficient.

Role Accountabilities:

· Undertake all aspects of vehicle document administration

· Update systems by registering new vehicles including all service history and prepare documents for auction purposes

· Extracting data from Manufacturers websites

· Checking that all vehicle information is correct

· Liaising with dealerships and other BCA sites

· Book collections for vehicles

· Sorting post and sending documents to owners

· Dealing with general enquiries by email or phone

· Perform all administration duties related to customer service level agreements to ensure that agreed standards are met

· Action any issues, queries or complaints arising so that any problems are resolved, in a timely fashion and to all parties’ satisfaction as far as is reasonably practicable

· Escalate any complex issues to the relevant manager

· Undertake ad-hoc tasks as necessary to meet the business needs and for your own personal development

Working Hours

Monday to Friday 8.30am - 5.30pm may require some Satuday mornings on a rota basis.

Work remotely:

• No

COVID-19 precaution(s):

• Remote interview process
• Plastic shield at work stations
• Social distancing guidelines in place
• Sanitization, disinfection or cleaning procedures in place

As a company we are very charity focused with regular events taking place throughout the year to support various charitable organizations.

We offer plenty of benefits to our staff including:

• Onsite parking
• Employee Assistance Programme
• Eye care scheme
• Access to BCA Rewards which provides online and store discounts with a range of retailers
• Cycle to work scheme
• Training/apprenticeship offering
• Deals on new cars
• Company pension scheme

Required Knowledge, Skills, and Abilities

· Excellent attention to detail · High level of accuracy · Good communication skills · Excellent time management skills · Knowledge of Microsoft Office · Previous Administrative experience · Data entry experience · Basic Excel knowledge · Working to deadlines Competent Microsoft Office knowledge. Knowledge of AS400. Experience: Data entry: 1 year (Preferred). Administrative: 1 year (Preferred). Document management: 1 year (Preferred).