Job Description

The over-riding objective of this role is to ensure and enable all customers to make best use of the product / software. Your IT skills will be developed through comprehensive on the job training, while exposure to all the different departments will give you scope for direction and development. You will need to be technically-savvy, as you will be providing first-rate support to users, logging issues and ensuring that they are resolved quickly and efficiently.

Key responsibilities

• Acting as the first point of contact for clients
• Managing client support by logging, diagnosing and resolving their problems via email, phone and portal
• Using the help-desk system to document problem descriptions and resolutions
• Collaborating with customers, colleagues and Microsoft to investigate and test issues to develop solutions for the clients
• Using your communication skills to explain the status of issues to clients and the CRM management team
• Escalating any high priority customer issues to management

Benefits of the job

• A competitive starting salary.
• Working underneath a highly skilled Support Manager with wider access to other departments
• A nurturing environment where they put their employee’s development at the fore of what they do!
• Lovely open plan office space around the corner from Waterloo – prime real estate!
• The chance to work with a wide range of clients, including local government affiliates and make a real difference to their development

Required Knowledge, Skills, and Abilities

A 2.1 degree from a good university - a technical background is advantageous, such as Information Systems or Mathematics Excellent communication skills, both written and verbal Some previous work experience within customer or client services would be ideal A keen interest in online software solutions would be preferable but not a necessity! An ambitious person with a drive to improve and not sit still Excellent admin and organisational skills