Job Description

You will be getting hands-on with monitoring the operation of the system, providing support to their customers and working with internal teams. This is a fantastic opportunity for a confident and highly technically skilled graduate to take the first step in their graduate career.

Please note: You will be required to work in shift patterns for this role.

Key responsibilities

• Providing 1st and 2nd line support to their global network of customers
• Performing analysis on customer data and providing customers with figures
• Actively monitoring system using a variety of tools such as SQL
• Resolving customer issues
• Collaborating closely with internal departments

Benefits of the job

• A great starting salary plus benefits and bonus, depending on experience
• 25 days plus bank holidays
• Fantastic on the job training opportunities, lots of personal development on the job
• Interest free season ticket loan
• Discounted gym membership

Required Knowledge, Skills, and Abilities

A Computer Science degree or similar from a good university or 1-2 years’ experience in a 1st or 2nd line application support role in a customer-facing environment It's a huge benefit to have written and spoken fluency in another language (in particular Spanish, Portuguese, French, German, Russian) Analytically minded - proficient in SQL A confident communicator A strong interest in learning on the job You flourish in a dynamic high-pressure environment