Job Description

This is an exciting role supporting the account managers/project managers and the Operations Manager in an administrative role undertaking general administrative duties and providing full efficient planning and scheduling of all audit visits, the subsequent processing of report packs, certificate issuance and invoicing for accounts.

Duties include:

• Plan and schedule all required audit visits, to meet client requirements and where appropriate accreditation rules.
• Ensure all client visit dates are accurately entered onto the CertNet to maintain an up-to-date system.
• Liaise with clients, auditors and affiliates when date changes are requested to ensure effective facilitation of the same.
• To investigate and resolve queries to a satisfactory conclusion within prescribed timelines.
• To enter post-visit data onto the system in a full and accurate manner to maintain traceability of contract.
• To create and issue accurate invoices to clients in a timely manner to minimise debtor levels.
• To review outstanding debt and liaise with clients to resolve in order to meet DSO targets and are in line with clients’ payment terms.
• Enquiry handling – receive and respond to customer and sales team enquiries in a timely manner to ensure excellent customer service at all times.
• To provide administration support to the account managers/project managers and the Operations Manager in line with agreed specific client needs as defined in their contracts.
• At all times, adopt a safe behavior by exercising due regards for the health and safety of yourself, colleagues and clients, in line with the Company’s policies and procedures.
• Understanding and implementing the variety of client specific requirements.
• Assisting in implementation of work practices and culture to provide high levels of customer service.
• To ensure a high level of customer satisfaction through provision of a “user friendly” interface to clients and regional staff.
• To provide full efficient planning and scheduling of all audit visits, the subsequent processing of report packs, certificate issuance and invoicing for accounts.

Administrative Duties:

• Answering emails and sorting post
• Answering phone calls and transferring them as necessary

Work remotely:

• No

Required Knowledge, Skills, and Abilities

Good communication skills. Confident using Microsoft Word and Excel. Ability to communicate effectively and efficiently. Great attention to detail. A good level of organizational skills. A commitment to delivering excellent customer service. Ability to act professionally at all times. Motivated. Approachable.. Able to work accurately. Be able to work as part of a team. Able to use their initiative. The ability to deliver a quality service. GCSE English and math’s Grades A*-C (9-4) or equivalent. Ability to communicate effectively and efficiently: 1 year (Preferred). Confident using Microsoft Word and Excel: 1 year (Preferred). Great attention to detail: 1 year (Preferred). A good level of organizational skills: 1 year (Preferred). Good communication skills: 1 year (Preferred). GCSE or equivalent (Preferred).