Job Description

An exciting opportunity is available for an outstanding professional who can work well as part of a team in a busy office environment. As an accredited member of Driving Mobility, RDAC is a successful, forward thinking and established organization with a number of Assessment Centre’s throughout the UK.

The successful candidate will need to be a motivated self-starter who will ensure competent, timely and effective administration of key functions of the service. The role will involve liaising with clients, stakeholders and external organizations and the successful candidate will need to have excellent interpersonal skills and be able to deal with people in a professional manner. The successful candidate will line manage the administration and support team and form part of the charity’s management team.

The purpose of the role will be to take ownership of the day-to-day running of the administration and support service, dealing with all office administration functions. You will also provide support for the CEO and Finance Officer with the invoicing, payroll and performance reporting duties.

The successful candidate will also coordinate marketing of the service to both new and existing referrers and stakeholders and take responsibility for website and social media updates and represent the organization at local and national events.

You will work closely with the Chief Executive Officer and Assessment Team Managers to support with the planning and implementation of all key functions of the service, in order to meet and exceed the required standards and targets.

As part of the role, you will be required to participate in national meetings and events and to travel to other assessment Centre’s within RDAC and Driving Mobility. This may involve overnight stays on occasions.

As office manager and marketing lead, your responsibilities will be varied and will include:

· Using a range of software, including management software, email, spreadsheets and databases, to ensure the efficient running of the office.

· Maintaining effective and professional communication throughout the organization, ensuring that information is processed, communicated and recorded efficiently.

· Ensuring that client appointments are booked in line with activity targets.

· Supporting colleagues with the Invoicing and Payroll functions of the service.

· Maintaining relationships with existing referrers and develop links with new business opportunities.

· Working alongside the Assessment Team Managers to ensure the smooth running of the service. Delegating work to staff and prioritizing work to ensure targets are achieved.

· Participating in management meetings and produce agendas and minutes.

· Producing correspondence to staff, clients and referrers through periodic letters and communications.

· Managing, update and maintain online and paper filing systems.

· Being instrumental in the implementation of new administrative systems

· Overseeing the recruitment of new administration and support staff, including training and induction

· Promoting staff development and training

· Responding to information enquiries and complaints

· Working with colleagues from other assessment Centre’s to share and develop best practice.

· Working with the Management Team to ensure policies are being followed.

· Working alongside all staff to ensure administrative functions are managed correctly in line with GDPR requirements.

· Managing administrative and support staff holiday requests and sick days and arrange or provide cover.

· Ensuring the smooth running of the office on a day-to-day basis through the effective planning, management and communication of operations and tasks.

· Providing structured and regular supervision to the administrative and support staff.

· Coordinating office activities and operations to improve efficiency and ensure compliance to company policies.

· Ensuring that the website and social media channels are updated and maintained regularly and effectively.

Hours: Full-time (37 hours per week)

Benefits:

• Company pension
• On-site parking

Schedule:

• Monday to Friday

COVID-19 considerations:

• Covid procedures are in place and an industry specific Covid procedure is being followed.

Work remotely:

• No

Required Knowledge, Skills, and Abilities

· Be discreet and confidential and focused on providing excellent service. · Have excellent literacy, numeracy and communication skills both face-to-face and virtually. · Be organized and have excellent communication and leadership skills. · Be flexible in approach and have the ability to multi-task in order to manage people and resources. · Have the ability to work under pressure and manage competing priorities. · Work using your own initiative and to deadlines. · Have previous experience in a busy office environment. · Have experience of managing staff.Experience: administration: 2 years (Required)