Job Description

Job Responsibilities Administration:

To provide support to the administration team / including tasks such as:

• Scan and file correspondence
• Use clinical system to identify patients requiring annual checks, and send invitations
• Answer telephone calls and either deal with the query or pass on to the appropriate person
• Initiate calls to resolve outstanding actions

Job Responsibilities Reception:

• To provide patients with an efficient and effective telephone-based reception service which includes:

• Making patient appointments (same day, routine, and cancellations)
• Giving routine test results
• Passing emergency calls i.e. chest pain/stroke to duty doctor
• General enquiries
• Resolving issues
• Complaint management and resolution
• Appointment and clinic changes
• To complete all associated administration in an accurate and timely manner
• To provide outstanding customer care always, both internally and externally
• To have a thorough knowledge of all Practice procedures.
• To work in accordance with written protocols.

Apprenticeship Business Administration Level 3

Training to be provided:

You will have on the job training within the organization and have an assigned Assessor who will provide you with additional training sessions and assessments to complete the Business Administrator. You will have an portfolio to work through and gather evidence during your role as a Business Administrator. The practice will endeavor to support you comprehensively through all your training modules.

Business Level 3 Qualification includes the following modules;

• Principles of business administration
• Personal and professional development
• Managing performance
• Your organization
• Communication in a business environment
• Project management
• ICT for business

The apprentice will be able to pick from the following units:

• Providing services in an administrative environment
• Legal administration
• Medical administration
• Social media for business
• Marketing and sales
• Human resources environment
• Providing administration in the educational environment

Apprenticeship Delivery:

This apprenticeship is delivered in the workplace. The apprentice gains the knowledge, skills, and experience for providing customer service including face-to-face, telephone, digital and written communications.

The apprenticeship training is tailored to the needs of the individual employer and is delivered by highly qualified and technically competent Assessor Trainers. The programme is a blended combination of on the job learning plus off the job, e-learning content, and professional discussions.

Additional training may be included such as short courses in speaking and listening skills or giving presentations as appropriate.

If the candidate has not achieved a GSCE Grade C or Level 4 in English and Math’s, then they will also be required to pass: -

• Functional Skills Math’s Level 1/2
• Functional Skills Math’s Level 1/2

This qualification is assessed at the end point and is broken down into apprentice showcase, professional discussion, and observation.

Working Week

Mon-Fri 10-4.30pm (this will alter post covid to include 2 later days)

Annual Leave

4 weeks pro-rata

Schedule:

• Monday to Friday

Work remotely:

• No

Required Knowledge, Skills, and Abilities

Good communication skills, both written and verbal. Task driven. Confident. Attention to detail. Hard working. Articulate and willing to work in a team. Personal motivation. Good IT Skills. Ability to work under pressure. Good interpersonal skills – Positive engagement, building relationships, questioning, and listening skills. Good written and verbal communication skills. Demonstration of patience, empathy, and problem-solving skills, when dealing. with conflict. Education: GCSE or equivalent (Preferred).