Job Description

You will develop your IT knowledge through a mix of online training and courses, ultimately working towards securing recognised Microsoft qualifications. The team are working remotely for the foreseeable, with the aim to return to the office as soon as possible, where you will receive further practical training and support from experienced consultants within the team. You will need to be technically savvy, as you will be providing first-rate support to users, escalating and supplying solutions to complex issues, and ensuring that these issues are resolved both quickly and efficiently.

Key responsibilities

• Acting as first point of contact for clients
• Managing client support by logging, diagnosing and resolving their problems via email, phone and portal
• Using the help-desk system to document problem descriptions and resolutions
• Collaborating with customers, colleagues and Microsoft to investigate and test issues to develop solutions for the clients
• Using your communication skills to explain the status of issues to clients and the CRM management team
• Escalating any high priority customer issues to management

Benefits of the job

• A competitive graduate starting salary.
• Private Health Insurance and contributory pension after 3-month probation
• Life insurance
• Accredited Microsoft qualifications
• Highly competitive performance-based bonus paid out twice yearly
• The opportunity to develop yourself into an IT Consultant
• Exposure to working closely with Microsoft!

Required Knowledge, Skills, and Abilities

A technology-based degree - a minimum of a 2.1 from a top 30 university Excellent communication skills, both written and verbal Some previous work experience within customer or client services would be ideal A keen interest in Microsoft Dynamics 365 would be preferable but not a necessity An ambitious person with a drive to improve Excellent admin and organisational skills