Job Description

We are currently seeking a Customer Care/Office Administrator to join a well-established, family run SME based in Stafford. Our client differentiates themselves by their outstanding customer service and this role will be key in delivering this. The main purpose will be to deliver an outstanding complete customer care experience, together with fulfilling all back office administration tasks needed to keep the office running smoothly.
The ideal person would be able to work within a fast paced and diverse role happy to go the extra mile, getting the job in hand done.
Key responsibilities and duties of this role...

• Reception & phone answering duties
• Actioning and responding to emails
• Responding to literature & POD requests
• Sales order processing (by phone, web, or email) on our CRM system
• Producing debt lists and statements for Credit Control/finance (as well as additional administration duties)
• Delivery route planning
• Updating CRM system with changes to customer details etc.
• Filing/archiving
• One-off jobs: ordering stationery, ordering printed packaging/tape etc.
• Distributing post to the relevant persons
• Other office admin duties as required

Benefits:

• Salary between £20,000 - £25,000 per annum DOE
• Monday - Friday 08:00 - 17:00
• Free onsite parking
• 20 days holiday + 8 days BH
• Pension Contributions
• Modern office spaces with air conditioning

Required Knowledge, Skills, and Abilities

Excellent communication skills. Ability to listen to customers’ requirements. Familiar with CRM systems and practices. Customer orientated with the ability to adapt/respond to different types of characters (Customer First). Ability to multi-task, priorities, and manage time effectively. Excellent problem solver - willing to go the extra mile. Proficient within Microsoft packages.