Job Description

We have a new opportunity for a Customer Support Administrator to work in our busy Technical Customer Services Department. The successful candidate will be involved in:

• Answering Technical Support direct telephone line, log the calls and forward to relevant member of the technical support group.
• Managing the Technical Support Group email account.
• General administration, file department worksheets, e.g. maintenance records, take minutes and distribute.
• Maintaining department stationary and distribute department reports.
• Distribute documents e.g. Technical Bulletins, Manuals.
• Book flights, hotels and trains
• Producing and modifying department procedures

Benefits:

• Competitive Salary
• Contributory Pension
• 25 days paid holiday plus bank holidays
• Hours: 40 hrs

Required Knowledge, Skills, and Abilities

NVQ II Business Administration or equivalent. Experience of working in an Administration role. Computer literate – Word processing, Excel and PowerPoint.Good communication skills both written and verbal. Excellent time management and organizational skills. To be friendly and approachable.The ability to work as part of a team. To be flexible to the needs of the business.