Job Description

We have a great opportunity for an experienced Pensions Administrator to join us in our busy Customer Operations pension team. This is full time, 12 Month FTC based at our Head Office in Birmingham City Centre

Shift patterns between 8.30am – 6.30pm Monday to Friday with one Saturday per quarter (9- 2pm).

If you are passionate about the customer experience this could be your perfect role. You will be the first point of contact for our valued customers, responding to queries in a professional and knowledgeable manner via a variety of contact methods. Ensuring outstanding service is delivered each and every time, you will deliver quality pensions advice in a friendly and helpful manner. Previous financial services/pensions experience is essential and Defined Contributions experience is highly desirable.
So, what can you expect in return?

On top of a generous salary with annual pay reviews you can expect:

• 25 days holiday plus bank holidays (rising to 28 days with service anniversaries) and you have the option to buy/sell holiday too
• Our great pension scheme is company matched, plus 2%
• Access to a wide variety of flexible benefits too; there are too many to mention but typically include things like travel loan/car parking scheme, cycle to work programme, life insurance, medical cover, financial advice
• Many discounts designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts. Who doesn’t love a discount?
• Employee assistance programme – we help you, take care of you!
• Wesleyan also encourage you to give back to your community through volunteering
• Working 35 hours per week

Required Knowledge, Skills, and Abilities

Experience in Defined Contributions would be fantastic, however experience within the financial services industry and a willingness to learn would also be great. You are all about the customer, putting them first ensuring that their experience is first class. You care, you can build rapport and demonstrate empathy where appropriate. You are confident in responding to customer and 3rd party enquiries, calls and complaints and take full responsibility for end to end resolution.