Job Description

This is an exciting time to join PIB. Collaboration is at the heart of everything we do. We believe that working together as one team across the Group is better for our customers, our businesses, and our employees, we offer excellent rates of pay and fantastic benefits.
Responsibilities:
- You will be processing amendments to policies, liaising with brokers when necessary, and supporting the underwriting team with referrals and adjustments,
- You will be assisting with the inputting of accurate data onto bespoke systems and Microsoft office systems, updating records in line with business service level agreements,
- You will be issuing documentation, dealing with daily post and diary management,
- You will be dealing with complex telephone queries, transferring these to the relevant departments,
- You will be carrying out general administration business support as and when required,

Required Knowledge, Skills, and Abilities

- You will have excellent communication skills both verbal and written coupled with an excellent telephone manner and interpersonal skills, - You will have a flexible, adaptable, and pro-active approach to tasks with the ability to learn quickly, - You will be very customer focused with experience in dealing with a high volume of complex calls, working in a fast-paced environment, - You will have excellent organisational skills and the ability to manage your own workload in line with changing priorities, - You will be a great team player, with the willingness to support others, - You will be at a good level in using MS packages such as MS Excel, MS Word and Outlook, (Acturis system ideal but not essential), - Insurance experience is highly desirable but not essential,