Job Description

You will be dealing with our clients on a day-to-day basis, processing client information, answering email and phone queries, and providing advice in the day to day operation of their Recruitment, HR and Payroll administration. Our clients expect the highest quality service, and we pride ourselves on meeting and exceeding their expectations. We set ourselves high performance targets and everyone in the business understands the importance of achieving them.

Main Duties and Responsibilities:

• Be the first point of contact for all incoming communications, through telephone, webchat and email.

• Respond to these queries in a professional and timely manner in line with relevant policies and procedures 
• Support the entire team with additional administrative tasks, such as data input and distribution of emails
• Ensure details are recorded accurately on the system
• Professionally liaising and communicating with client when required. 

Required Knowledge, Skills, and Abilities

Previous administration experience Working knowledge of MS programs (Word, Excel and Email) Excellent communication skills both written and verbal – with the ability to communicate with stakeholders at all levels Excellent customer service skills Ability to work on your own initiative as well as part of a team Ability to manage and prioritise a busy workload within a fast-paced environment