Job Description

Responsibilities:

• Authorising/verifying release of recurring charges to billing team
• Assisting with resolution of complex tenant billing queries
• Overviewing and assisting credit control department, where required reporting to client on arrears, taking instructions
• Reviewing client and service charge bank accounts to resolve receipt/payment issues. For specific funded items reconciling accounts as required. Ensuring unallocated funds identified and resolved promptly
• Monitoring Service Charges ensuring cash flow as expected. Liaising with clients on funding for void/vacant areas. Resolving shortfalls to ensure supplier payments processed by Purchase ledger are settled within agreed payment terms
• Releasing client funds to client bank accounts as per contracted agreement and reporting to client
• Handling other client reporting requirements, reactive and scheduled.
• Service Charge Year End process, reviewing internally, reconciling figures and passing over to billing team. Monitoring closure of balancing figures.
• Liaising with surveyors on budgets and ensuring these are provided in line with company timeframes. Authorising budget billing to billing team.
• Reviewing recharges, passing items to billing team, monitoring income and approving release of funds.
• Dealing with client enquiries direct by email/telephone as required.
• Instructing and reviewing system data entry updates for portfolio, ensuring records updated as quickly as possible
• Fee billing to clients

Required Knowledge, Skills, and Abilities