Job Description

The role of a service administrator is as follows:

Banking

Following up on any leads from the manufacturer and the dealers website.
Phoning customers to advise on any parts that have arrived.

Filing

Closing down job cards regarding no shows and clearing off any parts allocated

Ringing customers who have not managed their appointments and to re arrange.

Answering the phones/taking messages.

48hr follow up calls

Reminder calls about future appointments

Raising job cards

Entering service and quality sheets into job pack.
Customer satisfaction is a crucial part of this role, the company prides itself on its customer satisfaction results.
Hours around 8-6 Monday to Friday.
The role could suit anyone with some motor trade experience, be it sales service or parts. However this is not crucial. A good phone manner is more important.

Required Knowledge, Skills, and Abilities