Job Description

The Quality Manager is responsible for

• ISO9001/ISO14001 certifications and maintaining the relevant management systems
• Champion, support or lead quality improvement initiatives. Responsible for ensuring that all managers, process owners and supervisors develop and maintain their part of the quality management system.
• Monitor and advise on how the system is performing, which will include the publication of statistics regarding company performance against set KPI's.
• Ensuring that customer requirements and expectations have been accurately identified and that the organization is meeting or exceeding customer expectations.
• Determining how customers' expectations will change over time and what the organization needs to do to meet these changing expectations. Responsible for supporting the development and maintenance of a customer-focused culture within the organization.
• Involved in developing the quality goals and targets in the organization’s strategic plan.
• Managing the Quality team in terms of duties and all areas of the people management cycle
• Overseeing all quality related issues, driving problem solving techniques for customer complaints, corrective actions, and all other quality issues
• Representing Quality interests in meetings, teams, and new product development projects.

DUTIES AND RESPONSIBILITIES:

Quality management system (QMS):

• Promoting quality achievement and performance improvement across the organization
• Maintaining a constant awareness of the business context and company profitability
• Assessing product specifications and customer requirements
• Ensuring compliance with national and international standards
• Considering application of environmental and health and safety standards
• Defining processes and procedures in conjunction with operating staff
• Bringing together staff of different disciplines and driving the group to formulate and agree comprehensive quality procedures
• Working methodically to establish a clearly defined management system that all staff can apply
• Setting up and maintaining controls and documentation
• Supervising technical staff in carrying out tests and checks, often in a laboratory environment
• Ensuring tests and procedures are properly understood, carried out and evaluated and that product modifications are investigated if necessary
• Collating and analyzing performance data against defined parameters
• Writing technical and management system reports
• Supervising the programme of internal auditing
• Supervising the programme of continual improvement to product or services
• Pinpointing relevant quality-related training needs

Supply Chain Management

• Working closely with purchasing staff to establish supplier quality performance criteria and monitor supplier performance
• Assessing suppliers' product specifications and quality plans
• Supervising the programme of supplier audits

Liaison Activities

• Liaising with other managers and staff, particularly in areas such as design, production and purchasing
• Persuading sometimes experienced and reluctant staff to change their way of working to incorporate quality methods
• Acting as key contact with customers' auditors and being responsible for ensuring the execution of corrective actions and ongoing compliance with customers' specifications

Required Knowledge, Skills, and Abilities