Job Description

Your key stakeholders will be Supply Chain, Sales Operations, Channel Finance, Credit Analysts and Cash Allocation so you will need to be comfortable communicating with senior internal and external stakeholders.

You will be part of a team of 5 people so you will need to be a strong team player with the drive and flexibility to support others in the team with the aim of achieving a world class status. So being able to embrace new initiatives and driving change and innovation is a must to be successful in this role.
What will you be doing?

• Drive collection activity by effectively prioritizing customer contact, utilizing work flow tools for phone calls emails and letters.
• Raise invoice queries in the internal query tool as well as raising in customers’ portals within set SLAs.
• Take ownership of the root cause of invoice queries by actively engaging with stakeholders to identify and implement solutions.
• Work closely with supply chain and sales to pro-actively identify potential issues that may affect sales orders such as effectively managing any orders on hold efficiently in line with the credit policy balancing risk and customer relationships.
• Work closely with the Credit Analyst to assess credit risk; providing sales history and payment pattern information to enable an effective review.
• Regularly communicate with Sales organization regarding any overdue payments and outstanding queries to drive resolution and improve cash inflow.
• Provide information to customers as required to enable them to reconcile to their accounts payable systems.
• Feed into the cash forecasting process, providing intelligence on payment promises, payment patterns and custom to achieve accuracy targets.
• Effectively monitor compliance against the Credit Insurance Policy; advising the Credit Analyst if any notifiable event and ensuring orders reviewed and approved if outside of the Maximum Extension Period (MEP)

Required Knowledge, Skills, and Abilities

The Credit Management team are looking for someone to effectively and efficiently manage a ledger of customer accounts. The ideal person is someone who is able to: Proactively communicate with customers to collect cash within terms. Drive resolution of invoice queries to ensure customers pay on time. To engage with business partners to promote professional credit management. Good presentation skills, able to communicate well at a senior level internally and with customers. Working knowledge of an ERP system preferably SAP. Experience of using MS Office Power point to deliver presentations to senior stakeholders. Thoroughness and attention to detail. Microsoft excel intermediate level. Good understanding of basic accounting and VAT principles. Excellent written and oral communication skills. Previous experience of working in a Finance Shared Service Centre. Experience of the Order to Cash process and automated workflow would be an advantage. Experience of using MS Office Power point to deliver presentations to senior stakeholders.