Job Description

This role will work within a small team responsible for managing the recovery of monies from tenants.

Main duties of the role include:

• Chase arrears on behalf of clients
• Ensuring surveyors are responsible for clients and tenants informed of progress in collecting arrears
• Report any tenant disputes and/or complaints to the surveyor and client accountant responsible
• Provide tenants with copies of any missing documentation
• Reconciling tenant statements
• Maintaining records of debtor payment performance
• Agreeing all escalation steps to recover debts responsible prior to initiating action required
• Assist in the allocation of cash receipts during busy periods
• Provide information to support the preparation of monthly credit control reports and aged debtor analyses
• Record details of conversations with tenants to clear outstanding arrears
• Track repayments against agreed payment plans and notify surveyors and client accountants of any default

Required Knowledge, Skills, and Abilities

Previous experience in a credit control and rent collection role within a busy office environment. Experience of using computer-based accounting systems, ideally Tramps. Able to work to tight deadlines and manage time effectively. Conscientious and highly focused. Good skills in Microsoft Office products (Excel, Word, and Outlook). Excellent communication skills.