Job Description

We are currently looking for a Shared Service Business Partner for our offices in Dudley. The successful candidate will be the point of contact for the business into the shared service centre and will be responsible for managing the business reviews focused on disputes and debt. The role holder will be responsible for highlighting issues in both the Shared Service Centre and the business and identifying the best way to resolve these problems through a formal and appropriate problem solving approach.

Duties & Responsibilities:

• Manage Business Reviews with the key stakeholders primarily to discuss debt and disputes.
• Support standardization while developing alternative approaches and solutions for the problems presented
• Support the programme to develop processes and techniques to maximize cash collection and at the same time maintain customer goodwill
• Identifying and driving process improvements, including design and tracking of key metrics and leading the development of consistent and appropriate reporting
• Review SSC processes and support documentation of same, including any reporting.
• Ensuring focus is maintained on key processes and rules are adhered to
• Develop stakeholder management relationships across all business units developing a professional business partnering affiliation
• Gain trust & confidence from stakeholders around performance delivery
• Ensure appropriate & pro-active communication channels are in place
• Deliver balanced feedback in and outside the SSC
• Identify problems at their source, report back and deliver the solution
• Work closely with the SSC Management team and support business relationships with the whole SSC

Benefits

What we offer in return..

As well as joining a FTSE100 and award winning Finance team, we also offer you:

• Competitive basic salary - £18,000
• Monthly company bonus scheme
• Industry Recognized Qualification in Customer Service (apprentice level - if applicable)
• Rentokil rewards scheme (includes cashback and discount on multiple retailers)
• Salary grading system linked to performance for those colleagues who are keen to develop their career within our business
• Childcare Vouchers
• Company Pension

Required Knowledge, Skills, and Abilities

To be considered for the Business Partner position you will ideally have the following; Credible stakeholder management ability. Pro-active, responsive and action orientated. Ability to work with high degrees of change. Ability to drive and influence internal and external SSC colleagues. Ability to develop relationships with stakeholders at all levels within the RI group. Experience of developing process improvements. Previous experience gained in a Shared Service Centre. General understanding of all financial disciplines.