Job Description

The Team is looking for an experienced credit controller to join them on their journey. Somebody used to chasing debt by phone/email, opening new accounts, processing payments, payment allocations, dealing with queries, accurate recording of information, invoice queries. Essential is the ability to build rapport with your customers as well as building long term relationships whilst not taking your eye off of the accuracy and quality.

Key Responsibilities:

• Proactive rather than Reactive approach
• You will deliver excellent customer service through consistent delivery of standard operating processes; striving to be best in class using lean methodology to drive waste out of processes; 
• Adding value through continuous improvement; ensuring resolution of escalated issues.
• Adhere to company credit control processes and procedures.
• Opening of new Accounts in accordance with our Insurance policy.
• Ensure all payments received are accurately posted to customer accounts on a daily basis as received following customer remittances where provided. .
• Review and research any unallocated cash ensuring we have any relating pay query paperwork and follow up for resolution to clear.
• Follow up on any payment deductions where we do not have records/info required to resolve.
• Request information from external customers to ensure that any relevant documentation is received, allowing accurate processing of information in line with the required process.
• Process details of any customer queries received timely and accurately as per the company process.
• Release of customer orders in line with company insurance/CC process.
• Collection of debts via telephone, letter and email.
• You will ensure all actions relating to credit control; calls/payment promises/disputes/queries are recorded correctly to give visibility of debt position. 
• Develop excellent relationships with customers and other stakeholders.
• Work as part of a team to ensure additional credit control tasks are undertaken.
• Support the Senior Credit Controller with the production of cash forecasts and overdue debt reports.

Required Knowledge, Skills, and Abilities