Job Description

You will contribute the delivery of a comprehensive business support service by undertaking a range of business support duties which will typically include the following:

• Appraising situations to solve varied problems/develop solutions;
• Collating, checking and organising returns;
• Contributing to the continuous improvement of processes and procedures;
• Creating and updating files and maintaining records;
• Dealing with routine One Contact Centre enquiries;
• Digital tasks including data input, complex word processing, minute taking and the use of a range of software packages;
• Following a range of routine procedures and instructions, using initiative to make routine decisions and deal with any routine service related problems;
• Maintaining and updating service mailbox, where required;
• Obtaining information and facts from policies, files and circulars etc.;
• Preparing standard reports;
• Processing and/or checking a range of financial documentation;
• Processing confidential, personal and sensitive information;
• Reception duties and dealing with members of the public making routine service related enquiries, where required;
• Recording and monitoring expenditure;
• Routinely exchanging, seeking and providing information for and to members of the public and members of staff within the organisation;
• To comply with all data protection law in the processing of personal, and special categories of personal data, in line with the council's full privacy statement and service privacy notices;
• To comply with data protection law in the management of employees in line with the human resources data protection policy and employee privacy notice.

Required Knowledge, Skills, and Abilities