Job Description

This role is to ensure all targets are met and to enhance contract profitability, whilst maintaining excellent customer focus and ensuring a safe working environment is maintained. This is a part time position working 2.5 days per week.

How will you contribute?

• Primary interface between Transport Planners and our customers
• Daily communication with customers, suppliers and employees
• Management of the customer experience from order to invoice
• Maintenance of the haulage availability mechanism
• Agreeing delivery timescales with the customer
• Proactive communication of delivery issues to our customers
• Provision of ETA’s and resolution of live delivery issues
• Processing and management of additional haulage charges from customer agreement to payment recovery
• Updating customer sales ordering system
• POD requests
• KPI reporting
• Assist with Payroll where needed
• Manage invoice queries
• Ensuring awareness of working in a Health and Safety regulated environment

What do we offer?

We really value our people and offer a friendly, safety first working environment and a competitive salary along with other benefits including; annual leaves + bank hols with the option to buy more, share incentive plan, cycle to work scheme, employee benefits online discount platform, onsite parking, onsite canteen + much more

Required Knowledge, Skills, and Abilities

Good commercial awareness and a commitment to providing customers with the highest standards of service. A proven track record in a logistics/admin/face paced service driven background.Experience of working and communicating with large teams of people. Have the ability to work to strict deadlines and targets. Have the ability to demonstrate good interpersonal and people management skills.IT skills.Customer service skills.A good standard of education and a strong work ethic coupled with the ability to operate effectively within a team environment.