Job Description

• To integrate the Core Service Business Flows in the delivery of all key processes and deliverables to meet KPIs and enhance efficiencies and productivity. To align with the Core Rental Business Flows and the Core Processing Flows within both areas.
• Create a positive development culture to enhance the skills of the individuals and the strength of the team.
• Recruitment and management of team members supporting the core service process flows of contracts, processing and warranty administration activities.
• Support of customers, sales force, service management and the service sales group in all matters relating to contract issues, including enquiries from internal stakeholders and customers via email and calls.
• Production of accurate monthly reporting and commission information and ensuring key processing and contract deliverables are adhered to.
• Deliver all agreed customer special processes and invoicing procedures, consistently and up to date, act as primary contact for all enquires relating to new requests.
• Provide a robust structure to deliver succession planning by championing future leaders and building for the future by passing on knowledge and taking the lead.
• Support of customers, including handling and resolution of queries in a professional and efficient manner.
• Promote the services offered by TMHUK by providing a professional and effective support function.

Benefits

We offer a competitive salary and an attractive company pension. We will provide training to ensure you have the knowledge and tools to do your job. Plus, there are plenty of opportunities to progress your career within Toyota.

Required Knowledge, Skills, and Abilities

We are looking for someone with extensive people management experience within a large department. Practical experience in the implementation of a corporate management system. Be a proven motivator with strong leadership skills.