Job Description

• Receive packs from force Kelly Database
• Review the job pack in detail to find any discrepancies or missing information, this includes Traffic Management, Civils or Cabling data.
• Analysis proposed works, to decide if and what traffic management is required.
• Check Roadwork website and specialized street works software for any noticing issues that may arise.
• Proficient in street works knowledge and its terminology.
• Filling out Civils templates for noticing team to schedule works.
• Ensure that all updated information is logged on Kelly’s Database and force.
• Communicate with civils and cabling personnel in order to obtain further information required for the job pack.
• Ensure all correspondence with site is emailed over.
• Telephone and system support
• Liaise with our clients to request additional costing for works.
• Liaise with staff in other departments as and when required.
• Respond to telephone and email enquiries
• Escalate customer complaints to the Validation Manager.
• Able to access databases to obtain information for the department.
• Produce and maintain tracker excel spreadsheets.

What’s on offer for successful candidates?

• 20 days holiday plus statutory bank holidays
• Personal Accident Insurance
• Company Pension scheme
• Cycle to work scheme
• Excellent career progression opportunities

Required Knowledge, Skills, and Abilities

You will have the following qualifications and be able to prove experience and competence: Proficient use and knowledge of software such as MS Word, Excel, Outlook and Power Point. Recognized academic training, such as working knowledge of pc systems & client liaison protocols and customer liaison. Good knowledge in Streetworks – Civils, Cabling and Traffic Management. Experience in Telecoms (BT, Virgin Media, Vodafone etc.), Engineering or call Centre Excellent communication skills. Due diligent with an eye for detail. Able to organize and priorities work/tasks. Able to balance competing priorities and meet personal targets within a fluctuating & demanding workload. Flexibility with working hours. Strong analytical skills.