Job Description

Our Promote Team are responsible for supporting customers with variety of products. The product portfolio includes things like bespoke websites, apps, social media updates, digital or printed factsheets, newsletters and tax cards to name but a few.
Day to day you will be responding to a variety of customer inquiries over the phone, online chat or email. You'll become a subject matter expert with the training we give you so that you are able to provide advice, information or answer queries about the full range of products available.

We offer a great benefits package which includes standard things like performance related bonus, pension with life assurance etc., but also Wilmington Choices which allows you to tailor your benefits package with offerings like holiday purchase, discount vouchers, heavily subsidized gym membership, cycle to work schemes and dining cards.
We offer variety, development and an opportunity to be part of a committed group of colleagues. We operate an open environment where you’ll be encouraged to make an impact. At Wilmington, our collaborative approach means your great ideas will be welcomed and your great work recognized.
We are focused on ensuring that Wilmington remains a great place to work. We value our people and we continue to invest in their career development. We encourage learning, and career opportunities are possible across all Wilmington companies

Required Knowledge, Skills, and Abilities

We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes... We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment. You will also need; Experience in the same/similar role. Experience using CRM. Previous administration experience. An excellent working knowledge of Word, Outlook and Excel. Knowledge of the accountancy profession is desirable. A professional telephone manner. Ability to deal courteously and efficiently with a wide range of people. Attention to detail and be well organized.