Job Description

• Working within a small, busy team within their Technical Spares department
• Liaising with existing customers via email and telephone
• Account Management for a core bank of customers
• Responding to incoming telephone calls and emails
• Customer Services with existing customers
• Fact finding for machinery parts for customers
• Majority of Inbound calls, some external outbound calls to both existing and new clients
• Liaising with External Sales/Production/Accounts
• Diary management for Sales Technicians and Sales Representatives
• Sales order processing using a CRM system
• Updating/amending CRM system
• Liaising with Accounts with regards customer payments/credit control

Hours of work Monday – Friday 8.30 – 5.30 pm

Required Knowledge, Skills, and Abilities

Educated to A level or above. Good mathematical skills/accurate/strong attention to detail. Confident, assertive personality with a “can-do” attitude. Keen to learn and develop. Well spoken, ability to build strong customer relations over the telephone. At least 12 months experience within Customer Services/Sales. Administration or Account. Management. Good MS Office – Word, Excel. Preference give to those with experience with Sage and CRM skills.