Job Description

You will administer system changes/updates (Salesforce, CRM) working in collaboration with other operations team members and central Salesforce team members. You will also provide administrative support in all data reporting ensuring key stakeholders receive accurate and timely data to satisfy their specific requirements and will co-ordinate and update operations project documentation as required.

Daily activity will include:

• Create and Manage Changes to the customer community systems (telephony, salesforce etc.) in consultation with system 'owners'.
• Community Moderation working in consultation with the Community Manager.
• Assisting customers with Support Portal/Community login, navigation and access requests.
• Administer Customer Success Plans (Premier Plan allocations, visit bookings via Focal point)
• Generate and provide reporting on customer engagement systems data quality, adoption, system issues, downtime etc.

Required Knowledge, Skills, and Abilities

The ideal candidate will have the following experience: Previous experience managing / using a support / CRM System. Salesforce would be advantageous. Advanced Proficiency in standard office applications Word, Excel, PowerPoint and Outlook. Strong problem-solving skills. Good analytical, communication, organizational and interpersonal skills. Pragmatic, 'hands-on' approach to job/task execution - task focused with attention to detail. This role would suit an experienced customer operations or data administrator, who is comfortable working remotely and has excellent excel and CRM experience.