Job Description

• To perform administration and general clerical tasks in professional and efficient manner.
• To support all training, assessment and certification in the Training team.
  Allocate the Trainers to requests and ensure that cost recovery is met
• Understand the importance of corporate governance and ensure consistent measures and standards are applied.
• Promote and encourage a culture that aligns with and actively supports the BBUS company values.

What you'll be doing

As a Training Administrator, your main responsibilities are as follows:

• To ensure all requests (Internal & External) are actioned prior to the training event taking place and that all pre administration checks are carried out to cover; People, Documentation, Plant and Equipment. The role will be ensuring all documentation is compiled and created to agreed standards, ensure cost recovery where relevant by charge out.
• To facilitate and maintain effective communication links with the Trainers.
  Facilitate and coordinate the administration process – Registrations/Tracking candidates/Applications
• To ensure costing is seamless to recover and pay customers
  Manage and allocate Trainers diaries
• To ensure all course delegates are placed on a course register and that the attendance is recorded on the training and competence data base
• To ensure all successful delegates receive relevant certificates of achievement following attendance on an organized training event and this recorded on the training and competence data base
• To ensure all training materials/packs are in place prior to the start of each training event
• To support the pre-planning of training/assessment and record any changes to the programme
• To ensure that we minimize and manage cancellations and non-attendance through effective communication links with all parties and the relevant line managers
• Ensure all documentation is complete
• Promote a customer focused approach, and promote the team to generate revenue
• To ensure all incidents and accidents are reported via the correct systems
• Assist and administer Trainers to ensure delivery is consistent (Assist in Classroom set up, photocopying, Assessment paper marking, recording assessment paper grades where appropriate)
• To promote a professional image at all time in support of the companies and department values
• To carry out any additional responsibilities from time to time in line with business needs.

Required Knowledge, Skills, and Abilities

Good Administration skill set (Experience essential). A good telephone manner. Good IT Skills, particularly with Microsoft packages such as Word, Excel and PowerPoint. A good working knowledge and an understanding of current training award bodies would be an advantage but not necessary. Customer service VQ or equivalent.