Job Description

My client is looking for a Helpdesk administrator to join their Maintenance team on a full time permanent basis. They are a leader in the FM and Engineering industry with great career progression opportunities.
Salary from £23,000 to £26,000
Main Responsibilities include;
Ensure that all reactive tasks & "other works" are issued in accordance with documented procedures
Report directly to the Helpdesk manager maintaining and updating status of reactive tasks on the CAFM and providing feedback, assisting in the preparation of reporting for compliance and the contractual monthly report as required by senior management.
Assisting with rectification of discrepancies and anomalies.
Ensuring all paperwork from contractors is received before they leave site.
To proactively liaise with the technical staff, supervisors, managers and engineers to ensure accurate, relevant and timely communication is maintained at all times.
To provide exemplary customer service to all internal and external stakeholders.
Must have be able to demonstrate previous use of a CAFM system is required for example concept, maximo or other.
Show a basic understanding of SLA.
If interested please contact Mitchell on (phone number removed) or alternatively send cvs.
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Required Knowledge, Skills, and Abilities