Day to day management of a team of differing levels of experience to ensure service excellence is delivered at all times to our internal and external clients
Manage out legacy items as identified by the Management Team, support the client accounting team with closure of year ends
Support the client accounting team with preparing and cleansing cash reconciliations
Where you are required to manage a client directly you will ensure delivery of all client financial reporting in accordance with agreed SLA, including income and expenditure management, VAT management, CIS and NRL reporting if required, recharge management, rental transfers and client funding management
Discuss and present financial information to clients and to propose and develop alternative reporting option if required
Ensure that delivery is within the agreed scope of works as documented within the management agreement and that any deviation to this is escalated to the Associate Director and Director
Review all client reporting prepared by the client accounting team before delivery to the client, ensuring appropriate balance checks, reconciliations and adherence to reporting SLA 's are met
Attend and participate in regular meetings with clients both on/off site
Deputise for other Finance Managers and Client Accountants during periods of absence
Manage and close all service charge year ends in accordance with the 4-month RICS guidelines
Guarantee handovers are completed within the required 4-month guideline, unless otherwise specified
Ensure that all lease accounting information is accurate and maintained and that all income is demanded in advance of due date
Manage service charge, non-recoverable and direct recoverable cash flow and to support other team members with this task
Deliver training when required and to ensure that relevant changes to the RICS code are communicated to the team
Responsible for budget monitoring of own portfolio and that of the team and report exceptions.
Carry out quarterly reviews of the Service Charge accounts with surveyor/facilities manager on your own and team member 's accounts
Responsibility for accurate recovery of ad-hoc/one-off lease recharges
Ensure timely recovery of utility charges and associated reconciliation of the utility recharge account
Ensure that all work within the team is carried out in accordance with the departmental procedures and that those procedures are maintained and reviewed annually by the team
Liaise with credit control as required to support recovery of all charges and accounts payable on all issues they may have with the portfolio
Review of all bank account reconciliations for the portfolio and ensure that the reconciling items are dealt with correctly on a monthly basis
Liaise with cashiers as required on query resolution
Assist REM Helpdesk with all queries they need resolving in a timely manner
Responsibility for weekly/monthly updates to departmental control and compliance reports for the portfolio
Have a proactive approach to risk management
Management of insufficient cash positions
Ensure Internal KPI 's are being met by the client accounting team and provide regular updates to the management team in an agreed format