Job Description

To ensure delivery of timely and relevant communications with focus on project and scheme communications. The scope of this role includes, but is not limited to, the duties described below:

• To undertake project and scheme related communications, in accordance with the Annual Plan and strategic priorities, delivering within agreed deadlines;
• Working with the communications manager and appropriate project manager to assess all planned works, design suitable communications for content across a variety of media and liaise with all required stakeholders;
• Supporting the Communications Manager in completing and delivering Communications plans for key projects, working with the Stakeholder Manager in improving engagement with key stakeholders;
• Communicating relevant information regarding our works programme on Street Manager where applicable;
• Provision of diversion route plans and identifying relevant residents for letter-drops, using tools such as QGIS;
• To act as point of contact for reactive queries in relation to schemes, liaising with relevant project managers to resolve issues and provide a customer focussed response;
• To assist in the wider communications and campaigns to inform, educate and engage staff, stakeholders, media and the public about the maintenance and improvement of the Public realm;
• Ensure that all communications are timely accurate appropriate and delivered in accessible and interesting manner;
• Deputise for the Communications Manager in dealing with media enquiries to a working in accordance with Herefordshire Council and Balfour Beatty Group policies and guidelines;
• Identify potential risks and issues and mitigate through proactive and reactive communication;
• Support the Communications Assistant in creating and delivering digital content for a variety of channels.

Required Knowledge, Skills, and Abilities

The following qualities and experience are essential: Experience of marketing, public relations, communications or a related field; Excellent communication, written and interpersonal skills; Self starter with the ability to manage conflicting deadlines; Good understand of positive stakeholder management; Team player with ability to influence and negotiate; Good understanding of the media; Computer literate and proficient in Microsoft Office. The following qualities and experience are desirable: Experience of working on construction/civil engineering infrastructure projects Relevant communications qualification; Good understanding of the regulatory and political environment in construction.