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Customer Service Assistant
  • United Kingdom - England - Newcastle upon Tyne, Tyne and Wear -
1 year ago
Customer Service
Full-time, Temporary
Job Description

The census is a survey of the entire population of England and Wales that happens every 10 years. It’s run by the Office for National Statistics (ONS) and the information collected helps us to make decisions that affect everyone - things like how many schools, surgeries and hospitals we need.

To make the census a success, we need a team of active, confident field-based operatives to join us in a temporary role. Although you will work independently, you will become part of a valued team of other operatives, administrators and coordinators. Your team leader will also help you to settle in and understand how everything works.

You will take on the important task of visiting addresses, encouraging people to fill in the census and providing support where needed. You might also occasionally offer your skills at community completion events. It’s a really flexible role where you can manage your own hours (as long as you work within the hours specified).


Required Knowledge, Skills, and Abilities
We’re looking for motivated individuals who can act as our representative, maintain accurate records and keep the public’s information safe. You will meet people from all walks of life, so you will need plenty of resilience and the confidence to deal with any objections. You will also have excellent customer service skills, be comfortable using smartphones and apps and be happy to travel (this might mean you need a full UK driving licence and a suitable motor vehicle).

Reference no: 35833

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