Job Description

As an Administrative Officer you will be required to work within a DWP allocated office / building, dealing with both inbound telephone and online queries from the general public and advising on the best way forward for their employment status in line with government guidance.

What you'll need to do:

• Provide excellent customer service to a diverse range of customers and employers.
• Make decisions regarding benefit entitlement by examining the available facts.
• Assess claims and dealing with enquiries via electronic means.
• Support the Department's aim in the digitization of all claimant services.
• Be part of a team responsible for creating and working in a service delivery environment to support the delivery of excellent customer service, quality and performance.

Benefits:

• 23 days holiday plus 8 days bank holiday (pro rata).
• Various shift patterns available (flexibility will be required).
• Opportunity to build on Customer Service skills and give back to your community, gaining public sector experience.

Required Knowledge, Skills, and Abilities

What we'll need from you: Customer focused and able to deal with customers compassionately. Resilience, able to work in high pressurized environments. Availability for the full duration of your assignment. Proof of your right to work in the UK. DBS clearance is also advantageous but we can support with obtaining if you do not currently have it. Able to work in an office environment where social distancing will be adhered to.