Job Description

To assist in the provision of transaction processing services to one or a number of clients. To be responsible for defined core administrative, operational and/or technical activities within a section or department. You will provide a range of straightforward, routine services often as part of a team engaged in similar activities. This may involve responding to routine queries, issues or circumstances, and referring any unusual or non-routine situations to others.

Key Responsibilities:

• Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
• Learn the procedures and understand parameters of producing a quality output.
• Process work to the defined level of quality.
• Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
• To schedule and priorities allocated work on a daily basis.
• Distribute information and when required, work to the other team members or groups.
• Identify and suggest areas of improvement.
• Maintain and update information held on a data base or manually.
• Support line management on any additional admin when required.
• Liaise with internal/external clients.
• Print/post data/reports/invoices daily.
• Maintain records for audit purposes.
• Ensure deadlines are met.

Required Knowledge, Skills, and Abilities

Attention to detail. Able to work in a team or other structured environment. Articulate and able to maintain good relationships with colleagues and clients. Delivers a high quality customer service in a professional manner, creating trust and confidence; Excellent communicator; Effective team player, who constantly displays commitment and flexibility; Assimilates and applies policies and procedures consistently; Accurate and timely delivery of tasks; Effective problem solver; Excellent organizational skills; Attention to detail in record keeping. Able to follow process. Numerate. Ability to navigate around and understand use of relevant systems.