Job Description

Here you will be dealing with our Team 2 customers and be responsible for both outbound and inbound contact in order to facilitate payment of arrears, identifying and resolving any queries for the customer at an early stage.

A day in the life of a Team 2 Credit Controller at phs will involve;

• Focusing on the collection of aged debt of 31 to 60 days
• Resolving more complex issues and queries that prevent the collection of payments from our customers
• Managing a group of ledger types with specific debtors such as; Credit risk, debt aged over 150+ days, our larger business pool and public sector clients
• Responding to all customer contact and updating all communication records
• Escalation of accounts where legal action may be considered
• Liaising with colleagues to discuss, support and share knowledge on a regular basis.

In return for your commitment and expertise, you will get:

• 20 days annual leave plus Bank Holidays
• Pension scheme
• Ongoing career and development opportunities
• Discounts with retailers including o2 and Frankie & Benny’s
• A 24-hour wellbeing helpline
• Full training and support
• Free Parking.

Required Knowledge, Skills, and Abilities

Credit Management experience A good working knowledge of Excel, Word & Outlook Negotiation and decision-making Skills Listening skills An ability to prioritise demanding workloads Assertive with great communication skills!