Job Description

Whilst working as an apprentice for Intequal

-You will get support from our team of tutors that will be with you every step of the way to help reach your career goals

-All of our training is done remotely & online so no need to spend out expensive travelling costs traveling to college one day a week

-A NUS Card which means discounts at local high street stores, restaurants, travel & many more

-You will gain a recognised qualification as a Level 3 Infrastructure technician with on the job training

As an Infrastructure Technician Apprentice your main responsibilities will include:

-Raising tickets and processing jobs

-Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs and verifying completion of scheduled jobs such as backups

-1st line support

-Logging calls

-Responding to active monitoring

-Repair and recover from hardware or software failures

Our client is a growing IT support business, providing professional computer support to both home and business users throughout Herefordshire.

The company has built up a large client base from customer recommendations and prides itself on being the local point of contact for all aspects of IT.

They are dedicated to providing professional and affordable solutions for both hardware and software applications.

You will join their friendly IT team, where you will be taking part of a fantastic opportunity to gain a level 3 qualification at the end of the apprenticeship.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.

Required Knowledge, Skills, and Abilities

Be a strong communicator, both internally and externally Develop own effectiveness and professionalism A drivers license is required. Someone who is the go to for friends & family for any IT issues Have a genuine passion for IT and software! Be organised and responsive, using initiative and motivation to deal with enquiries Be reliable and enthusiastic Have good timekeeping Personal Qualities: The company require a bright, enthusiastic and hard-working individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.