Job Description

• Manage tasks through the work flow system, including processing new post valuation queries, chasing pipeline Post Valuation Queries, sense checking and sending responses back to lenders.
• Work to a tight turnaround time - ensuring that Post Valuation Queries are managed through in the expected time frames.
• Answer inbound calls and make outbound calls.
• Promote e.surv through excellent customer care and communication, ensuring client service turnaround and quality requirements are met on all occasions.
• Provide an efficient, effective and professional telephone service to all customers and achieve operational excellence in all aspects of activities, processes and procedures undertaken.
• Develop and maintain excellent staff relationships with internal colleagues and external clients, suppliers and customers, and present a professional image at all times.
• Undertake additional duties as required to ensure the objectives of the Post Valuation Query team are met.

Benefits and General Information

• Basic Hours: The department is operational between 08.00 am to 7:00 pm Monday to Friday and we ask that you are flexible to work various shifts within those hours. You will also be expected to work Saturday morning from 9.00 am - 12.00 pm on a Rota basis (where you work a Saturday you will get a day off during the week in lieu)
• Dress code – smart business dress
• Holiday entitlement is 20 days not to include bank holidays (increases by 1 day for each full calendar year of service up to a maximum of 25)
• Pension Scheme

Required Knowledge, Skills, and Abilities

The successful candidate must be able to: Demonstrate excellent customer service skills. Work effectively under pressure. Priorities multiple workloads. Meet tight deadlines. Work well on own initiative.