Job Description

Reporting directly to the Customs Supervisor, your role as a Customs Administrator will be to support all administrative activities within the customs department, playing a crucial role in collaborating with and enabling the servicing of both internal and external customers. In customs, our ultimate aim is to provide an excellent customer experience.

Your Responsibilities

• Run all activities associated with processing customs documentation to include reviewing documentation received for accuracy and completeness.
• Process all data entry requirements ensuring that they are completed correctly and on time.
• Ensure compliance with company procedures and HM Revenue & Customs.
• Working on internal bespoke computer systems as well as Microsoft Office.
• Resolution of customer queries and issues via email, telephone and video conferencing.
• General Administration Duties as and when required.

Required Knowledge, Skills, and Abilities

Ideally, you will have customs experience and / or experience of working in a forwarding or logistics environment. If your customs experience relates to procedures for European road logistics, that would be ideal. A focus on customer excellence. Ability to learn quickly and retain information. Strong planning, organizational and administrative skills; you’ll also have great attention to detail and will pride yourself on high quality standards. A true team player who is adaptable, solutions focused and also able to work on your own initiative. Strong customer service orientation and able to communicate clearly and effectively with an ability to build professional relationships with both internal and external stakeholders. Able to work at pace, to deadlines and able to priorities your own workload effectively. Comprehensive knowledge of MS Office, specifically Excel.