Job Description

Responsibilities of our Credit Controller:

- Proactively encouraging the timely settlement of outstanding amounts due from customers

- Providing weekly debtor reports with corresponding progress and collection notes

- Maintaining customer relationships with top 100 debtors

- Ensuring correct and accurate information on customer accounts is maintained at all times

- Following the credit check process and opening new customer accounts

- Attending weekly credit control meetings to discuss collection progress and resolve debt collection issues

- Producing collection/chase letters and monthly customer statements

- Taking appropriate legal action as a final remedy

- Preparing weekly credit reports and bad debt reports for Financial Controller and Finance Director to review

- Taking credit card payments

- Preparing monthly Bad Debt provision

- Processing and collecting Direct Debit run

- Taking ownership of all queries/disputes in relation to customers work through the relevant departments within the Company

- Identifying risk indicators of bad debt in the early stages and liaising with Account Managers and Financial Controller

- Maximising cash flow for Onecom Group

What’s in it for you?

- 20 days holiday increasing to 25 days, plus bank holidays

- Up to 12 paid hours a year 'My Time’

- A day off for your birthday

- Discount for all staff on tech and all the latest gadgets

- Discounted Gym membership and subsidised Fitbit

- Annual events including the Christmas Party

- Quarterly employee reward programme and employee of the year awards

- Enhanced Maternity and Paternity pay (based on length of service)

- Cycle to work scheme & eye-care vouchers

- Access to our exclusive Onecom extras portal with over 3000 discounts for different retailers

- Access to a wide range of in-house training opportunities

Required Knowledge, Skills, and Abilities

- Previous experience in Credit Control - Strong problem-solving skills - Highly organised with the ability to manage and prioritise tasks - A high level of attention to detail and accuracy - The ability to communicate in an open, candid, complete and consistent manner - The ability to engage and earn the trust of various different teams within the business - Strong IT skills with the ability to work on multiple systems - Confidence with gathering facts and statistics - The ability to remain calm in difficult situations - Comfortable with adaptation and embracing change in order to deal with frequent changes to processes, roles and tasks