Job Description

We are excited to offer an opportunity for a Project Administrator to join our fast paced team. The successful candidate will be responsible for the following:

• Managing sales orders and recording builders merchant order information.
• Liaise with the enquiry team manager, at the earliest opportunity, when a new builder’s merchant order is received.
• Contact the relevant internal managers to highlight when urgent orders need delivered, collected or manufactured in less than the full product lead-time.
• Financial Controls
  • Query any orders where costs do not tally and investigate the reasons for this discrepancy. Notify the project engineer responsible for the project immediately if these queries arise.
  • Query any orders where carriage charges have not been included and notify the relevant team manager when this is the case.
  • Provide assistance to the finance team when invoice queries arise.
• Provide Great Customer Service
  • Answer technical phone queries within 3 rings and serve the customer with the highest level of customer service.
  • Instill and maintain a customer service culture where the customer always comes first. This includes a customer service culture for our internal and external customers.
  • Monitor emails and ensure a prompt response if required.
  • Create and run reports for technical, financial and sales departments as required.

What can we offer?

• A modern and safe working environment.
• The opportunity to progress your career within a fast growing, innovative company.
• A competitive salary.

Required Knowledge, Skills, and Abilities

You will have a passion and desire to develop your career in a fast paced, high performance environment. You will have a strong background in administration. You will have excellent communication and customer service skills. You will have the ability to work to tight deadlines.