Job Description

The role of a Family/Children’s Contact Centre Administrator is to support the Centre Manager and Deputy Manager in all areas of administration for our Coventry Centre.

• Checking availability of Children and Families Contact Supervisors
• Organize and schedule supervised contact sessions for children who have been removed from their parent’s care and their parents or other family members
• Thoroughly reviewing all reports completed by Children and Families Contact Supervisors, before submitting them to the Local Authority
• Reception and general admin duties

The role of a Contact Centre Administrator is varied, on occasions challenging and very rewarding.

This role requires you to work Thursday - Monday (38 hour contract)

Required Knowledge, Skills, and Abilities

An NVQ Level 3 in children and young people’s workforce or a related field is integral. A current DBS for working with adults and children. An understanding of child protection and safeguarding. Experience working with children and families. Excellent IT skills, including an advanced level of Excel. Will be target driven. Will be focused on high standards and is quality driven with an attention to detail. Has an articulate and professional phone manner. A non-judgmental attitude. An ability to put people at ease. Knowledge of child development and current UK legislation relating to children and families is an advantage. A desire to work with vulnerable families.