Job Description

• Supporting + monitoring iOS Mobile Devices using the Mobile Iron Mobile Device Management (MDM) system.
• Resolving technical issues, device repairs + OS updates assigned via the IT Support Desk.
• Provisioning Mobile Devices and ensuring they are managed securely throughout the Hardware life-cycle.
• Creating, updating + renewing Mobile Device Management (MDM) policies.
• Actioning block / disable / quarantine / lockdown requests for mobile devices.
• Liaising with 3rd party mobile network providers when necessary.
• Documenting standard operating procedures + processes for mobile devices.
• Reporting / tracking all damaged, lost and stolen mobile devices.
• Managing all mobile devices using MobileIron MDM software.
• NHS / Healthcare domain experience would be an advantage.

Required Knowledge, Skills, and Abilities