Job Description

Typical daily duties include the following:

• Arranging service visits.
• Arranging technician’s response to emergency breakdowns.
• Maintaining current customer records using the management software.
• Organizing the service technician’s diaries.
• Coordinating the ordering parts for jobs as required.
• Ordering the activities of Sub Contractors where required.
• Ordering Access /Plant equipment where required.
• Updating maintenance contracts.
• Inputting new maintenance contracts.
• Invoicing all service related work.
• Auditing all service related activities making sure outstanding works, or works requiring further works, are completed in a timely manner.
• Creating various service related reports as requested.
• Organizing and maintaining the service “24 hour Call Out Rota”.
• Receive and respond accordingly to the EMCS monitoring reports.
• Franking of all of the office mail.
• General Administrative Duties

All duties should be delivered in accordance with Company requirements and policies relating to standards, accuracy, customer service and team working.

COVID-19 considerations:
All staff are segregated with screens and sit over 3 meters from their colleagues.
The office is split into 3 operational bubbles with individual refreshment facilities and toilets for each bubble.

Work remotely:

• Temporarily due to COVID-19

Required Knowledge, Skills, and Abilities

Attitude to Work - Have an excellent attitude and work ethic being highly motivated and able to work effectively alone under pressure to meet deadlines. Communication Skills – The ability to communicate with people at all levels, providing clarity and gaining trust. Team Skills – The ability to work with teams and individuals to ensure effective and professional working relationships are developed and maintained. Able to develop strong relationships with customers & colleagues. Customer Service Skills – The ability to both recognize and deliver excellent customer service, willing to go ‘the extra mile’ to provide customers with a lasting positive impression. Problem Solving Skills – The ability to identify and resolve problems in a manner that enhances the business and complies with legislation. IT Skills – The ability to use technology to save time and deliver a professional service. Minimum GCSE Grade C. English. Mathematics.