Job Description

An opportunity has arisen for an Engineering Administrator to join our Service team, delivering high quality administrative support. We are looking for an approachable and engaging individual, with excellent communication skills to provide a warm, confident welcome to all customers.

Reporting to the Service Manager you will be responsible for everything from raising purchase orders and updating maintenance records to liaising with suppliers and engineers. Basic hours are 8:00am until 5:00pm, Monday to Friday (42.5 hours per week) on a permanent contract.

Key Duties:

Maintain the Hire System (Syrinx) and Customer Relationship Management (CRM) database.

• Deal with customer service enquiries
• Raising of invoices
• Dealing effectively with all related paperwork.
• Receiving calls from customers and arranging fitters to attend.
• Administration of Service Records.
• Day to day management / input of Workshop Jobs.
• Completion and submission of Warranty Claims.
• Administration of security devices.
• Parts / spares purchasing and Purchase Order administration.
• Assist/Manage Health & Safety, Quality and Environmental records and reporting

COVID-19 considerations:
Staff are encouraged to remain at their desk/workstation and use communication equipment. Masks must be worn by all when moving around. No third parties are currently allowed onto site.

Work remotely:

• No

Required Knowledge, Skills, and Abilities

The successful candidate must have previous experience in a similar administration role and be proficient and confident in using Microsoft Office applications. Computer literate – Microsoft Office. Analytical, precise & accurate. Able to priorities workload. Flexible and willing to work as part of a team or on their own initiative. Must be able to work to a tight schedule and take ownership of tasks to completion. Reliable and punctual. Experience: Engineering Administration: 1 year (Preferred).