Job Description

Key Duties Include:

• Liaise with customers to gain Documentation or information needed to process a claim
• Inform customers of the claim outcome
• Track all customer information and updates correctly on to the internal system
• Writing and sending out customer letters
• Review customer documentation and information to ensure it is inline with those needed to meet underwriter requirements
• Scan post received into the Post Room and allocate the documents to the correct claim file.
• Log all vehicle keys received against the claim and inform the claim handler.
• Respond to customer emails within 48 hours. Ensure all complaints are identified and reported to the Claims Manager immediately
• Escalate any problematic issues or complaints received through the central inbox to management.

Benefits-

• Life insurance
• Onsite Parking
• Access to onsite amenities
• £17,600
• 25 days holiday + Bank Holidays

Required Knowledge, Skills, and Abilities