Job Description

We’re on a mission to help both Care Home & Home Care businesses attract private paying customers & new staff using targeted digital marketing campaigns.

Launched just over 4 years ago, we have very quickly built a reputation as the ‘go-to’ agency for growth-focused care businesses, through a raft of amazing client wins and coveted industry awards. We’re now excited to be expanding and wish to bring in ambitious new team members to join us on our journey.

We’re looking for a results-focused person who is well suited to working in a small team environment.  This individual will be working very closely with the Managing Director to assist with a range of projects and ensure the productivity of the company conforms to the standard operating procedures.

Company Administrator / P.A to MD Responsibilities:

• Comprehensive and proactive diary management to ensure productive time usage of MD
• Preparing and assisting with meetings, both externally and internally, capturing the key information and taking minutes where required
• Booking business travel arrangements, including flights, transportation and accommodation
• Managing call switchboard & email ticketing system (via Fresh Desk)
• Qualifying new inbound customer enquiries and capturing key information
• Compiling and preparing reports, sales presentations and correspondence.
• Working across the MD’s group of companies and ventures
• Liaising with event organisers
• Conducting research for the MD as and when requested
• Supporting the Finance Manager with invoicing & expense filing
• Implementing and maintaining procedures/administrative systems
• Coordinating meetings with clients, suppliers, key stakeholders & staff
• Capturing and reporting company KPI’s weekly and monthly
• Proofreading documents, presentations & outbound communications
• Handling confidential information with discretion
• Managing the Live Chat department, customer service and processes
• Managing the internal CRM system (HubSpot)
• Ensuring the company website is up to date (Wordpress)
• Content-creating and posting across all our social media platforms
• Assisting MD with personal requests including arranging holidays, buying gifts, arranging repairs and ad hoc requests

Company Administrator / P.A to MD Requirements:

• We are looking for a well organised and professional P.A & Coordinator who is a real people person
• Excellent oral and written communication skills
• Competency using Excel, PowerPoint, Word and Google’s Gsuite - Docs, Sheets and Slides
• Proofreading skills
• Bachelor’s degree level education
• Ability to work to deadlines, prioritise and manage time across multiple projects in a fast-paced working environment
• Experience using Wordpress
• Great organisation and project management skills with the ability to multitask and acute attention to detail
• Exceptional telephone manner
• Excellent presentation skills & confident on video
• Great interpersonal skills and natural relationship maker
• Discretion and trustworthiness: you will often be party to confidential information
• Proactive and always looking for areas of improvement
• Flexibility and adaptability
• Tact and diplomacy
• Knowledge of standard software packages and the ability to learn company-specific software if required
• Be friendly - we are a small team so we would like you to be enjoyable to work with
• Resourceful! We’re go-getters & love team members who use their initiative to make things happen

Company Administrator / P.A to MD Benefits:

• Competitive salary
• Huge Competitive salary
• opportunity to be exposed to a high level of business experiences
• Flexible working & weekly work from home days
• One-on-one career coaching
• Ongoing training and personal development
• Clear goals and ongoing feedback
• Attend key industry events
• Thrive in an atmosphere of accountability, positivity and creativity
• Enjoy extra holidays - Our office is closed between Christmas & New Years
• Celebrate company wins with team drinks & lunches

Required Knowledge, Skills, and Abilities

• We are looking for a well organised and professional P.A & Coordinator who is a real people person • Excellent oral and written communication skills • Competency using Excel, PowerPoint, Word and Google’s Gsuite - Docs, Sheets and Slides • Proofreading skills • Bachelor’s degree level education • Ability to work to deadlines, prioritise and manage time across multiple projects in a fast-paced working environment • Experience using Wordpress • Great organisation and project management skills with the ability to multitask and acute attention to detail • Exceptional telephone manner • Excellent presentation skills & confident on video • Great interpersonal skills and natural relationship maker • Discretion and trustworthiness: you will often be party to confidential information • Proactive and always looking for areas of improvement • Flexibility and adaptability • Tact and diplomacy • Knowledge of standard software packages and the ability to learn company-specific software if required • Be friendly - we are a small team so we would like you to be enjoyable to work with • Resourceful! We’re go-getters & love team members who use their initiative to make things happen